HCA Healthcare
Designing digital care experiences for clinicians and patients across one of the nation’s largest health systems.
Observing real shifts, interruptions, and workarounds — uncovering the insights clinicians won’t (or can’t) put in a survey.
Mapping the full care journey — people, tools, handoffs, and friction — so product work improves the service, not just a single screen.
Designing beside the people who will live in the product — embedding with partners so solutions stay honest under real constraints.
Transforming — Supply Chain, Patient Safety, Cardiogenic Shock, PSI-90, CMS Star Rating, and Physician Notes
Details Confidential to HCA
Sensing what matters before the data makes it obvious.
Recognizing excellence — and refusing mediocrity.
Understanding people beyond what they express.
Holding the details and the bigger picture at once.
Connecting signals to see where opportunity lives.